FAQs

ORDERS

MADRE aims to pack your orders up within 48 orders of receipt. We are both busy mamas and sometimes life gets in the way, but you are important to us! 

Each order comes packed with tiny dark chocolates from local Portland chocolatier, Wildwood Chocolate, as a reminder of life's small sweetnesses. Ingredients include: Chocolate (cocoa liquor, cocoa butter, sugar, soy lecithin, vanilla), Marcona almond (almond, olive oil, sea salt) OR candied ginger (ginger, sugar).

 

SHIPPING

We ship most orders USPS Priority; you will receive a tracking number once we’ve processed your order.

In-town (Portland, OR) delivery is also an option. During this wild time of uncertainty surrounding the coronavirus pandemic, we are happy to deliver your orders here in Portland free of charge. Orders received by Wednesday each week, will be delivered on Friday. 

For international orders, please inquire with us directly at info@madrelinen.com.

 

RETURNS

We want you to love your MADRE. If you are not totally satisfied with your MADRE goods, we will happily accept your return for store credit within 14 days of receipt. MADRE accepts returns for items in new condition. Your store credit with MADRE is good for one whole year!

Due to the tights margins that come with running a small business, all SALE items are unfortunately not eligible for return. 

 

GIFT WRAP

All MADRE purchases are wrapped as lovely gifts! If you’d like to leave a gift message, please leave a note in “Special notes to MADRE” during checkout.

 

MANUFACTURING

MADRE is committed to 100% domestic manufacturing, and will endeavor to work as locally as possible.

Our napkins are currently sewn here in Portland, either at Shay’s home studio or at Spooltown, a small-run sewing factory.

 

100% LINEN NAPKINS

Our linen napkins are 100% linen, trimmed/finished with nylon thread. 

 

DOMESTIC LINEN INDUSTRY

Our friends at Fibrevolution are the go-to resource about the re-emerging linen industry. Follow them on Facebook and Instagram for the latest!

 

QUESTIONS

We are happy to answer your questions! Please reach out: info@madrelinen.com