FAQs
We ship most orders USPS Priority; you will receive a tracking number once we’ve processed your order.
Most orders ship on Mondays, we are still just a small team and dedicate Monday to fulfillment.
In-town (Portland, OR) pick up is also an option, orders will be ready the Monday following order placement.
Yes we ship internationally! Please inquire with us directly at info@madrelinen.com.
RETURNS
We want you to love your MADRE. If you are not totally satisfied with your MADRE goods, we will happily accept your return for store credit within 14 days of receipt. Please email info@madrelinen.com with "Return request" in the subject line. MADRE accepts returns for items in new condition. Your store credit with MADRE is good for one whole year!
Due to the tight margins that come with running a small business, all SALE items are unfortunately not eligible for return.
GIFT WRAP
All MADRE purchases are wrapped as lovely gifts! If you’d like to leave a gift message, please leave a note in “Special notes to MADRE” during checkout.
MANUFACTURING
MADRE is committed to 100% domestic manufacturing, and will endeavor to work as locally as possible. Our napkins are currently sewn here in Portland, Oregon.
100% LINEN NAPKINS
Our linen napkins are 100% linen, trimmed/finished with polyester thread.
DOMESTIC LINEN INDUSTRY
Our friends at Fibrevolution are the go-to resource about the re-emerging linen industry. Follow them on Facebook and Instagram for the latest!
QUESTIONS
We are happy to answer your questions! Please reach out: info@madrelinen.com